Warranty and Guarantee

Warranty Information

Forward Cushion

Limited Warranty is effective for 24 months from the date of delivery to the original purchaser. Your cushion cover is under warranty for 90 days. Please see full warranty details in the Forward Cushion Owner’s Handbook.

Java Cushion

Limited warranty is effective for 24 months from the date of delivery to the original purchaser. Your cushion cover is under warranty for 90 days. Please see full warranty details in the Java Cushion Owner’s Handbook.

Custom Cushion and Custom 2 Cushion

Limited Warranty is effective for 24 months from the date of delivery to the original purchaser. Your cushion cover is under warranty for 90 days. Please see full warranty details in the Custom Cushion Owner’s Handbook or Custom 2 Cushion Owner’s Handbook.

Corbac

Limited Warranty is effective for 24 months from the date of delivery to the original purchaser. Please see full warranty details in the Corbac Owner’s Handbook.

Java Back

Limited Warranty is effective for 24 months from the date of delivery to the original purchaser. Please see full warranty details in the Java Back Owner’s Handbook.

Java Decaf Back

Limited Warranty is effective for 24 months from the date of delivery to the original purchaser. Please see full warranty details in the Java Decaf Back Owner’s Handbook.

Custom Back

Limited Warranty is effective for 24 months from the date of delivery to the original purchaser. Your back support cover is under warranty for 90 days. Please see full warranty details in the Custom Back Owner's Handbook.

 


 

Fit and Function Guarantee

Ride Custom Cushions and Backs

Ride Custom Cushions and Custom Backs are backed by a two year manufacturer’s limited warranty. Additionally, Ride Designs guarantees that Ride Custom Cushions and Backs are fabricated to the specifications contained in the original Ride Custom Cushion and Back Order Forms, and that the fit and function is satisfactory. If for any reason, within the first 90 days of delivery to the customer, the product outcome is not satisfactory, Ride Designs will work with the provider to modify and adjust the product to remedy the deficiency. If adjustments and modifications are unsuccessful, Ride Designs and the supplier will determine if a remake is appropriate or the supplier can choose to return the product for a 50% credit. Please note that the fit and function guarantee does not cover errors by the provider during the ordering process. Please be sure to double-check and verify the accuracy of all order form information prior to submitting to Ride Designs. 

Multiple Cushions or Backs from the Same Shape

Ride Designs uses an orthotic and prosthetic approach to custom wheelchair seating.  Multiple fitting appointments to modify and adjust the seating may be necessary to achieve the optimal outcomes. For this reason, Ride Designs requires individual customer seating systems to be ordered for one application at a time to prove the outcomes are successful, prior to ordering subsequent systems from the same captured shape.  Ride will make an exception and fabricate multiple systems upon the insistence of the supplier; however, only one system will be covered under Ride's Fit and Function Guarantee. Modifications or remakes for the additional seating systems will be done at the expense of the supplier.

Have Questions?

Contact our Customer Service Team using one of the methods below:
Phone
866-781-1633
303-781-1633
Fax
303-781-1722
FAQ
Check out our list of frequently asked questions about Ride products.
Go →