How do I order an additional cover?

If you are still in contact with the provider in which you obtained your Ride product(s), they can contact Ride Designs to order your additional cover. The product serial number will be required in locating the pattern before a quote can be generated.

Can I purchase products directly from Ride Designs?

Ride Designs does not sell directly to the public, rather through Ride® certified providers. Please call the Ride Customer Service team at 866-781-1633 for assistance in finding your closest Ride supplier.

How do I begin the process of obtaining a Ride Designs custom product?

Ask your current wheelchair provider if they are Ride® certified to provide our custom products. If your provider is interested in becoming certified they may call Ride Customer Service for more information at 866-781-1633. You may also call customer service to locate your closest Ride Certified Provider.

How do I find a supplier in my area?

The Ride Designs® Customer Service team would be happy to direct you to the Ride representative in your area. The Ride rep would be happy to refer you to the supplier best suited to your needs. Call 866-781-1633 or send an email to us using the email feature underneath the "Have Questions?" box to the right.

How do I become a Ride Designs Supplier?

A complete list of criteria and instructions is provided on the Ride Designs Supplier application (US) (Canada). To become a Ride custom supplier you will need to meet basic criteria, submit a dealer application, purchase a starter kit, and attend a Ride Custom Systems Certification course in Denver, Colorado.

Do you have covers that manage spills, moisture or incontinence?

Inner incontinent resistant covers can be ordered for custom cushions. Forward cushions come standard with an inner incontinent resistant cover.

Do you have other cover options for the Forward Cushion?

Yes, an integrated spandex layer over the spacer fabric can be specified for an additional charge.

 

How do I adjust the FlexLoc mounting hardware?

Watch this video on how to adjust the FlexLoc mounting hardware.

How do I modify a custom cushion and/or custom back?

Watch this video on how to modify a custom cushion and/or cushion back.

Do I have to capture a new shape if my client needs a new custom cushion but the current shape is working?

No–use a working, proven shape. Ship the current cushion to Ride Designs and production will duplicate the shape of the cushion. The duplicated shape will be used to manufacture the new cushion. If the cushion cannot be shipped to Ride Designs, duplicate the cushion in the field.

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