How do I modify a Ride Custom Back?

Watch this video on how to modify a custom back.

Do I have to capture a new shape if my client needs a new custom cushion or back but the current shape is working?

No, simply use a working, proven shape. Scan the existing cushion or back and submit the scan, along with new, completed order forms via the RideWorks app.  The scan of the existing product will be used to manufacture a new cushion or back. See instructions for scanning an existing cushion or back here.

In what climates or temperatures does the Ride Forward Cushion perform best?

The Forward Cushion performs safely at a broad range of temperatures, even frozen. Download this brochure that outlines a very extensive pressure mapping study related to the Forward Cushion.

Can I order a Java Back with FlexLoc® hardware?

At this time FlexLoc hardware is not a mounting option for the Java Back.

Can I put shoulder straps on a Java® and/or Decaf back support?

There is not a designated area to attach shoulder straps, but the straps may be bolted directly to the shell.

How do I get my order processed more quickly?

Make sure Ride Customer Service has your fully completed order form, purchase order, shapes, and photos.

What is Ride Designs' shipping address?

All materials and captured shapes should be shipped to:

Ride Designs
8100 SouthPark Way, C400
Littleton, Colorado 80120 USA

U.S. suppliers, Click here for a pre-paid return label for a new back shape, cushion simulator, and/or cushion shape.

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