Where did the Ride Custom Cushion go?

The overwhelming response and rapid adoption of the Ride Custom 2 has virtually eliminated orders for the original Ride Custom Cushion. The superiority of the new cushion material and design is quite evident. Learn more here.

As of January 1, 2018 we will no longer take orders for the original Custom Cushion made of Brock beads with straps and hardware.

How do I find replacement parts for Ride Designs products?

Contact Customer Care or consult the product's Parts Manual. To access a Parts Manual, go to ridedesigns.com and select “Resources" from the top navigation bar. Then select the product from the drop-down menu and scroll through the pdfs listed until you come to the Parts Manual. Double click to access the manual.

Can I return a custom product?

Please call Ride Designs at 866-781-1633 x 321, and speak with Ryan in Customer Service. Ryan will obtain the information needed, work with you to establish a plan to care for the return, and fax/email (your choice) a completed RA form. Please maintain a copy of the form and return a copy with the returned product. Also note that the RA number is valid for 30 days from date issued. Ride Designs will not accept returned product without a Return Authorization.

How do I order an additional cover?

If you are still in contact with the provider in which you obtained your Ride product(s), they can contact Ride Designs to order your additional cover. The product serial number will be required in locating the pattern before a quote can be generated.

Can I purchase products directly from Ride Designs?

Ride Designs does not sell directly to the public, rather through Ride® certified providers. Please call the Ride Customer Service team at 866-781-1633 for assistance in finding your closest Ride supplier.

How do I begin the process of obtaining a Ride Designs custom product?

Ask your current wheelchair provider if they are Ride® certified to provide our custom products. If your provider is interested in becoming certified they may call Ride Customer Service for more information at 866-781-1633. You may also call customer service to locate your closest Ride Certified Provider.

How do I find a supplier in my area?

The Ride Designs® Customer Service team would be happy to direct you to the Ride representative in your area. The Ride rep would be happy to refer you to the supplier best suited to your needs. Call 866-781-1633 or send an email to us using the email feature underneath the "Have Questions?" box to the right.

Do you have covers that manage spills, moisture or incontinence?

Inner incontinent resistant covers can be ordered for custom cushions. Forward cushions come standard with an inner incontinent resistant cover.

Do you have other cover options for the Forward Cushion?

Yes, an integrated spandex layer over the spacer fabric can be specified for an additional charge.


How do I adjust the FlexLoc mounting hardware?

Watch this video on how to adjust the FlexLoc mounting hardware.