Please call Ride Designs at 866-781-1633 x 321, and speak with Ryan in Customer Service. Ryan will obtain the information needed, work with you to establish a plan to care for the return, and fax/email (your choice) a completed RA form. Please maintain a copy of the form and return a copy with the returned product. Also note that the RA number is valid for 30 days from date issued. Ride Designs will not accept returned product without a Return Authorization.