How do I find out more about Ride Designs?
Please contact us directly or contact an
authorized supplier in your area for
more information.
How do I locate a Ride Authorized Supplier?
Click here for list of authorized suppliers
Who should use a Ride Custom Cushion?
Anyone at risk or with a history of pressure sores is an ideal candidate for the Ride Custom Cushion. Even if your skin is healthy, but you've been sitting for a decade or more, (or if you're just concerned about your skin and posture) the Ride Custom Cushion is also for you. After all, the best pressure sore is the one you never get.
What is the cushion made of?
Ride cushions are made with patented Brock™ composite material. Brock is comprised of closed-cell foam beads attached only at their tangent points, which allows air and water to circulate throughout the foam.
How much does the Ride Custom Cushion cost?
Please contact your authorized supplier for pricing information.
What funding is available for the Ride Custom Cushion?
Click here for more funding information.
How long does it take to receive my cushion?
Once we receive the Ride Simulator from your authorized supplier, it takes approximately five working days to create your cushion.
How do I clean my cushion and cover?
Both the cushion and cover can be cleaned with mild detergent and water. Please refer to the Owner's Handbook for more detailed instructions.
How do I evaluate and adjust the fit of my cushion?
Two Ride Gauges are included with your cushion to test for "bottoming out." Please refer to the Owner's Handbook for more detailed instructions.
How long is the warranty for the cushion?
The cushion's limited warranty is effective for 18 months from the date of delivery to the original purchaser. Please refer to the Owner's Handbook or contact your authorized supplier for more detailed information.
What if I have a warranty issue with my cushion?
Locate the serial number engraved on the back of your cushion. Serial numbers contain a prefix of five digits with a three-digit suffix (ie. 10160.002). Once you locate your serial number, please contact your authorized supplier to discuss your issue.
What are the requirements to become a Ride Authorized Supplier?
Every provider of Ride Designs Custom Cushions must:
- have a physical location accessible to consumers during normal business hours,
- have a credit application completed, submitted and approved, and
- purchase one Ride Designs Starter kit per certified employee.
Each of the authorized supplier's employees providing Ride Designs Custom Cushions must:
- be a member in good standing of NRRTS (National Registry of Rehabilitation Technology Suppliers),
- and/or be a CRTS (Certified Rehabilitation Technology Supplier),
- and/or hold ATP (Assistive Technology Practicioner) or ATS (Assistive Technology Supplier) credentials,
- and/or be a qualified rehabilitation professional, and
- be trained and certified by Ride Designs.
