The overwhelming response and rapid adoption of the Ride Custom 2 has virtually eliminated orders for the original Ride Custom Cushion. The superiority of the new cushion material and design is quite evident. Learn more here.
As of January 1, 2018 we will no longer take orders for the original Custom Cushion made of Brock beads with straps and hardware.
Contact Customer Care or consult the product's Parts Manual. To access a Parts Manual, go to ridedesigns.com and select “Resources" from the top navigation bar. Then select the product from the drop-down menu and scroll through the pdfs listed until you come to the Parts Manual. Double click to access the manual.
Please call Ride Designs at 866-781-1633 x 321, and speak with Ryan in Customer Service. Ryan will obtain the information needed, work with you to establish a plan to care for the return, and fax/email (your choice) a completed RA form. Please maintain a copy of the form and return a copy with the returned product. Also note that the RA number is valid for 30 days from date issued. Ride Designs will not accept returned product without a Return Authorization.
No–use a working, proven shape. Ship the current cushion to Ride Designs and production will duplicate the shape of the cushion. The duplicated shape will be used to manufacture the new cushion. If the cushion cannot be shipped to Ride Designs, duplicate the cushion in the field.