Where did the Ride Custom Cushion go?

The overwhelming response and rapid adoption of the Ride Custom 2 has eliminated orders for the original Ride Custom Cushion. The superiority of the new cushion material and design is quite evident. Learn more here.

As of January 1, 2018 we will no longer take orders for the original Custom Cushion made of Brock beads with straps and hardware.

How do I find replacement parts for Ride Designs products?

Contact Customer Care or consult the product's Parts Manual. To access a Parts Manual, go to ridedesigns.com and select “Resources" from the top navigation bar. Then select the product from the drop-down menu and scroll through the pdfs listed until you come to the Parts Manual. Double click to access the manual.

Can I return a custom product?

Custom cushions and backs may be returned within 90 days of delivery to the customer.  Please call Ride Designs Customer Service at 866-781-1633 to obtain a required return authorization number and to coordinate the return. Please note,  the RA number is valid for 30 days from date issued. We are unable to accept returned product without a Return Authorization. Custom returns are subject to a 50% restocking fee.  

Do you have covers that manage spills, moisture or incontinence?

Inner and outer incontinence-resistant covers can be ordered for Ride Custom 2 and Custom AccuSoft Cushions. Forward Cushions come standard with an inner incontinence-resistant cover.

Do you have other cover options for the Forward Cushion?

Yes, an integrated spandex layer over the spacer fabric can be specified for an additional charge.

How do I adjust the FlexLoc mounting hardware?

Watch this video on how to adjust the FlexLoc mounting hardware.

How do I modify a Ride Custom Back?

Watch this video on how to modify a custom back.

Do I have to capture a new shape if my client needs a new custom cushion or back but the current shape is working?

No, simply use a working, proven shape. Scan the existing cushion or back and submit the scan, along with new, completed order forms via the RideWorks app.  The scan of the existing product will be used to manufacture a new cushion or back. See instructions for scanning an existing cushion or back here.

In what climates or temperatures does the Ride Forward Cushion perform best?

The Forward Cushion performs safely at a broad range of temperatures, even frozen. Download this brochure that outlines a very extensive pressure mapping study related to the Forward Cushion.

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